Refund and Returns Policy

### Refund and Return Policy

At Mudeez, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and obligations.

#### 1. **Return Eligibility**
– **Time Frame:** You have [30] days from the date of receipt to return an item.
– **Condition:** Items must be unused, in the same condition that you received them, and in the original packaging. Items that are damaged, altered, or show signs of use will not be eligible for a refund or exchange.
– **Non-returnable Items:** Certain items are exempt from being returned, such as perishable goods, custom-made products, personal care items, and digital products.

#### 2. **Return Process**
– **Initiate a Return:** To initiate a return, contact our customer service team at [Your Contact Information] with your order number and reason for return. We will provide you with instructions on how to proceed.
– **Shipping:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– **Return Address:** Please contact us before shipping your item

#### 3. **Refunds**
– **Inspection:** Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– **Processing Time:** If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.
– **Partial Refunds:** In certain situations, only partial refunds are granted (if applicable), such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.

#### 4. **Exchanges**
– **Defective or Damaged Items:** We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@mudeez.com with details and photos of the defective or damaged item.
– **Process:** Once approved, send your item to the address provided.
“`

#### 5. **Late or Missing Refunds**
– **Check Your Account:** If you haven’t received a refund yet, first check your bank account or credit card statement.
– **Contact Your Bank:** Then contact your credit card company; it may take some time before your refund is officially posted.
– **Further Assistance:** If you’ve done all of this and still have not received your refund, please contact us at support@mudeez.com

#### 6. **Sale Items**
– Only regular priced items may be refunded. Sale items cannot be refunded.

#### 7. **Gifts**
– **Gift Returns:** If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
– **Non-gift Items:** If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will be responsible for handling the return.

#### 8. **Contact Us**
– For more information or assistance with returns and refunds, please contact us at:
support@mudeez.com

Thank you for shopping at Mudeez. We appreciate your business and are committed to providing you with the best possible service.